Certified Training & Development Professional (CTDP)

Angela is a dynamic facilitator skilled at creating alignment and inspiring action. Whether working with leaders in B2C, B2B, non-profit or municipal environments, she assists in the development of strategy and supporting implementation through training and coaching. 

Angela’s vision is that people love going to work, bringing their best self to their organization and their customers. Throughout her 20+ year career, she has observed first-hand the impact of low employee engagement on productivity and organizational outcomes.  Building a positive workplace culture, strong leadership, and loyal customer relationships are critical to employee happiness, and therefore, are the pillars of her expertise.  

As an independent contractor she has provided guidance to organizations in a variety of industries such as agriculture, building supply, telecommunications, and optometry.  Angela has earned the Masters Certificate in Adult Training & Development from the Schulich School of Business, the Certified Training and Development Professional (CTDP) designation through the Institute for Performance and Learning, as well as, the Certified Sales Professional (CSP) designation through the Canadian Professional Sales Association.  Physical fitness is also a personal value, inspiring her to obtain her designation as a Certified Personal Trainer (CPT).

Past projects include:

• Development of Strategic Plans for national and provincial non-profit organizations and small business.
• Assessing workplace culture and coaching the process of cultural transformation
• Designing and delivering training programs on coaching employee performance
• Designing and delivering customer service training programs (developing a service promise, training front line staff, and training managers to coach new skills on-the-job) 
• Collaborating with industry partners to design and deliver business planning workshops
• Assisting sales teams in developing their sales plan for retention, expansion, and acquisition of customers

On the personal side, Angela lives in rural Ontario with her husband and three daughters. She loves going to the gym, enjoys cooking, and touring the countryside on her motorcycle.